> ## Documentation Index
> Fetch the complete documentation index at: https://docs.p2w.lol/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Introduce a way for your server members to contact staff privately for support, reports, inquiries, applications, and more.

## What The System Supports

The ticket system supports scaling and customization to fit your server's needs.

<Info>
  Most options and toggles can be configured per panel, meaning you can have different configurations for each panel you make.
</Info>

The system supports:

* **Limits** — max open tickets per user, delete delays
* **Messages & Communication** — custom greeting, claim, close, reopen, and log messages
* **Automations & Timers** — inactivity reminders, auto-close, auto-delete
* **Roles & Access** — support roles, trainee roles, blacklist, required roles per option
* **Interface & Customization** — button panels, dropdown panels, custom embed messages

***

## Quick Setup

Follow these steps to create your first ticket panel.

<Steps>
  <Step title="Create a panel">
    Run `.tickets panels`. Click **Add**, then enter the panel name, channel, and mode (`Buttons` or `Dropdown`).
  </Step>

  <Step title="Configure the panel settings">
    Select the panel you just created from the dropdown. Adjust behavior, categories, display, and messages.
  </Step>

  <Step title="Add ticket options">
    Run `.tickets options`. Choose your panel and add options. Each option is a separate ticket type with its own settings.
  </Step>

  <Step title="Set up intake forms (Optional)">
    If you want intake questions, create a form with `.tickets forms` and attach it to an option via the option's Form settings.
  </Step>

  <Step title="You're all set!">
    The panel is live once posted. Use `.tickets resend` to recreate the panel message with any updated configurations.
  </Step>
</Steps>