> ## Documentation Index
> Fetch the complete documentation index at: https://docs.p2w.lol/llms.txt
> Use this file to discover all available pages before exploring further.

# Panels

> Panels are the public entry points users click to open tickets.

## Overview

Panels are the public-facing messages users interact with to open tickets. You can fully customize how each panel functions and how it looks. Panel management is split into four sections: **Behavior**, **Categories**, **Display**, and **Messages**.

<CodeGroup>
  ```javascript Syntax theme={null}
  .tickets panels
  ```

  ```javascript Resend a panel theme={null}
  .tickets resend [channel]
  ```
</CodeGroup>

<Warning>
  Panel-level claim, close, reopen, and delete button stylings are no longer configured inside the overarching panel. Button styles now live inside the specific **ticket option** that opens the ticket.
</Warning>

***

## Panel Configuration Options

<AccordionGroup>
  <Accordion title="Behavior">
    Controls how the panel and its tickets function.

    | Setting                         | Description                                                                           |
    | ------------------------------- | ------------------------------------------------------------------------------------- |
    | **Max Open**                    | Maximum number of open tickets a user can have at once from this panel (default: `1`) |
    | **Delete Delay**                | How long in seconds before a closed ticket is deleted (default: `10`)                 |
    | **Claims**                      | Whether tickets from this panel can be claimed by staff                               |
    | **Auto Pin**                    | Whether the greeting message is automatically pinned when a ticket opens              |
    | **Support Ticket Limit Bypass** | Whether staff roles are exempt from the max open limit                                |
    | **Channel Name Format**         | Default naming format for ticket channels (e.g. `case`)                               |
  </Accordion>

  <Accordion title="Categories">
    Controls where ticket channels are created.

    | Setting               | Description                                                    |
    | --------------------- | -------------------------------------------------------------- |
    | **Default Category**  | The category where new tickets from this panel are created     |
    | **Overflow Category** | Fallback category used when the default is full or unavailable |
  </Accordion>

  <Accordion title="Display">
    Controls how the panel looks to users.

    | Setting                  | Description                                                                                             |
    | ------------------------ | ------------------------------------------------------------------------------------------------------- |
    | **Mode**                 | `Buttons` or `Dropdown` — determines how options are shown to users                                     |
    | **Dropdown Placeholder** | Text shown in the dropdown before a user selects an option (dropdown mode only)                         |
    | **Panel Message**        | The embed shown with the panel buttons/dropdown. Supports the full `$v{...}` embed syntax and variables |
  </Accordion>

  <Accordion title="Messages">
    Configure the log and auto-delete messages at the panel level.

    | Setting                 | Description                                                           |
    | ----------------------- | --------------------------------------------------------------------- |
    | **Log Message**         | The embed sent to the log channel when a ticket is closed/transcribed |
    | **Auto Delete Message** | Message sent when a ticket is queued for auto-deletion                |
    | **Log Channel**         | The channel where transcript log messages are sent for this panel     |
  </Accordion>
</AccordionGroup>

***

## Panel Limits

* Up to **15 panels** per server.
* Button panels support up to **5 options**.
* Dropdown panels support up to **25 options**.