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Overview

For more permission control in tickets, you can use the blacklist or manually allow/deny access to specific tickets. Blacklisted members or roles cannot open tickets. If an option has Required Roles configured, those checks also run before the ticket is opened.

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Important Notes

Support visibility is controlled per option. If an option does not define support roles, the system falls back to the global ticket staff role configuration. Allow and deny are strictly for extra ticket access on a specific ticket — they do not replace the creator, claimer, or the ticket’s built-in support/staff visibility rules.
Manual allow entries are preserved through claim and unclaim, denied while the ticket is closed, and restored if the ticket is reopened. Using deny removes that manual access entry entirely.

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Global Blacklist

These commands apply globally and are not ticket-specific.
Running .tickets blacklist <member/role> toggles the entry — it adds if not present, removes if already blacklisted.
Toggles a member on or off the global blacklist. Blacklisted members cannot open any tickets in the server.
Toggles a role on or off the global blacklist. Any member holding a blacklisted role cannot open tickets.
Lists all currently blacklisted members and roles.

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Manual Ticket Access

These commands only apply to the ticket channel they are used in.
Grants a member read and send access to the current ticket. The entry persists through claim/unclaim cycles and is suspended while the ticket is closed.
Grants a role read and send access to the current ticket.
Lists all manually allowed members and roles in the current ticket.
Removes a member’s access from the current ticket and deletes their manual allow entry entirely.
Removes a role’s access from the current ticket and deletes their manual allow entry entirely.