Variables

Overview

Variables can be used in:

Use {variable.name} syntax anywhere a message field is configurable.

Variable	Output
`{ticket.case}`	The ticket’s case number
`{ticket.id}`	The ticket’s channel ID
`{ticket.open}`	Whether the ticket is open (`yes`/`no`)
`{ticket.deleted}`	Whether the ticket is deleted (`yes`/`no`)
`{ticket.type}`	The ticket’s option label
`{ticket.status}`	The ticket’s current status
`{ticket.opened_at}`	The ticket’s opening time
`{ticket.opened_at.raw}`	Opening time as a unix timestamp
`{ticket.opened_at.short}`	Opening time as a short date
`{ticket.claimed_at}`	The ticket’s claim time
`{ticket.claimed_at.raw}`	Claim time as a unix timestamp
`{ticket.claimed_at.short}`	Claim time as a short date
`{ticket.migrated_at}`	The ticket’s migration time
`{ticket.closed_at}`	The ticket’s closure time
`{ticket.closed_at.raw}`	Closure time as a unix timestamp
`{ticket.closed_at.short}`	Closure time as a short date
`{ticket.reopened_at}`	The ticket’s reopen time
`{ticket.deleted_at}`	The ticket’s deletion time
`{ticket.last_author_message_at}`	Time the creator last sent a message
`{ticket.last_inactivity_notice_at}`	Time the last inactivity notice was sent
`{ticket.auto_delete_after_close}`	The auto-delete delay in seconds
`{ticket.auto_delete_after_close.human}`	The auto-delete delay formatted
`{ticket.auto_delete_at}`	The scheduled auto-delete time
`{ticket.closed_automatically}`	Whether the ticket was auto-closed (`yes`/`no`)

Variable	Output
`{ticket.reason}`	The most recent close reason (fallback for all)
`{ticket.reason.claimed}`	The reason the ticket was claimed
`{ticket.reason.migrated}`	The reason the ticket was moved
`{ticket.reason.closed}`	The reason the ticket was closed
`{ticket.reason.reopened}`	The reason the ticket was reopened
`{ticket.reason.deleted}`	The reason the ticket was deleted

The following prefixes each expose the same set of user fields:

Available suffixes for each prefix:

Suffix	Output
`.id`	User ID
`.name`	Username
`.display_name`	Display name
`.tag`	Full tag (e.g. `user#0000`)
`.full`	Same as tag
`.mention`	User mention
`.bot`	Whether the user is a bot (`yes`/`no`)
`.display_avatar`	Display avatar URL
`.avatar`	Avatar URL
`.created_at`	Account creation timestamp
`.joined_at`	Server join timestamp
`.color`	Top role color
`.role_list`	All role mentions
`.role_text_list`	All role names as text
`.top_role`	Top role mention
`.role_count`	Number of roles
`.boost`	Whether the user is boosting (`yes`/`no`)
`.boost_since`	Boost start timestamp

Both ticket.panel.* and ticket.controller.* refer to the same panel data.

Variable	Output
`{ticket.panel.name}`	Panel name
`{ticket.panel.mode}`	Panel mode (`buttons`/`dropdown`)
`{ticket.panel.message.id}`	Panel message ID
`{ticket.panel.maximum}`	Max open tickets from this panel
`{ticket.panel.dropdown_placeholder}`	Dropdown placeholder text
`{ticket.panel.channel.id}`	Panel channel ID
`{ticket.panel.channel.name}`	Panel channel name
`{ticket.panel.channel.mention}`	Panel channel mention
`{ticket.panel.category.default.id}`	Default category ID
`{ticket.panel.category.default.name}`	Default category name
`{ticket.panel.category.overflow.id}`	Overflow category ID
`{ticket.panel.category.overflow.name}`	Overflow category name

Variable	Output
`{ticket.option.label}`	Option label
`{ticket.option.emoji}`	Option emoji
`{ticket.option.description}`	Option description
`{ticket.option.style}`	Option button style
`{ticket.option.disabled}`	Whether the option is disabled
`{ticket.option.auto_close_after}`	Auto-close delay in seconds
`{ticket.option.auto_close_after.human}`	Auto-close delay formatted
`{ticket.option.auto_delete_after_close}`	Auto-delete delay in seconds
`{ticket.option.auto_delete_after_close.human}`	Auto-delete delay formatted
`{ticket.option.inactivity_time}`	Inactivity timer in seconds
`{ticket.option.inactivity_time.human}`	Inactivity timer formatted
`{ticket.option.category.id}`	Option category ID
`{ticket.option.category.name}`	Option category name
`{ticket.option.required_roles}`	Count of required roles
`{ticket.option.required_roles.names}`	Required role names
`{ticket.option.required_roles.mentions}`	Required role mentions
`{ticket.option.required_roles.mode}`	Required roles mode (`Any`/`All`)

Variable	Output
`{ticket.form.id}`	Form ID
`{ticket.form.name}`	Form internal name
`{ticket.form.title}`	Form modal title
`{ticket.form.submitted_at}`	When the form was submitted
`{ticket.form.submitted_at.raw}`	Submission time as unix timestamp
`{ticket.form.field.<key>}`	The display value of a field answer
`{ticket.form.field.<key>.raw}`	The raw value of a field answer

Variable	Output
`{ticket.transcript.url}`	Transcript URL
`{ticket.transcript.created_at}`	When the transcript was created
`{ticket.transcript.created_at.raw}`	Creation time as unix timestamp
`{ticket.transcript.created_at.short}`	Creation time as short date
`{ticket.transcript.expires_at}`	When the transcript expires
`{ticket.transcript.expires_at.raw}`	Expiry time as unix timestamp
`{ticket.transcript.expires_at.short}`	Expiry time as short date

Timestamps come in three forms: normal Discord timestamp {ticket.opened_at}, unix {ticket.opened_at.raw}, and short date {ticket.opened_at.short}.
Use {ticket.form.field.<key>} for the display value users submitted.
Use {ticket.form.field.<key>.raw} when you need the raw stored value or selected ID.
ticket.creator.* is an alias for ticket.author.*.
Use {ticket.closed_automatically} when you want auto-close-specific wording.
Use {ticket.option.required_roles.mentions} in the Required Roles message to show exactly what the member is missing.
To make a field appear only sometimes, wrap it in {if ...}{/if}.