Panels

Panels are the public entry points users click to open tickets.

Overview

Panels are the public-facing messages users interact with to open tickets. You can fully customize how each panel functions and how it looks. Panel management is split into four sections: Behavior, Categories, Display, and Messages.

Syntax

.tickets panels

Panel-level claim, close, reopen, and delete button stylings are no longer configured inside the overarching panel. Button styles now live inside the specific ticket option that opens the ticket.

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Panel Configuration Options

Behavior

Controls how the panel and its tickets function.

Setting	Description
Max Open	Maximum number of open tickets a user can have at once from this panel (default: 1)
Delete Delay	How long in seconds before a closed ticket is deleted (default: 10)
Claims	Whether tickets from this panel can be claimed by staff
Auto Pin	Whether the greeting message is automatically pinned when a ticket opens
Support Ticket Limit Bypass	Whether staff roles are exempt from the max open limit
Channel Name Format	Default naming format for ticket channels (e.g. case)

Categories

Controls where ticket channels are created.

Setting	Description
Default Category	The category where new tickets from this panel are created
Overflow Category	Fallback category used when the default is full or unavailable

Display

Controls how the panel looks to users.

Setting	Description
Mode	Buttons or Dropdown — determines how options are shown to users
Dropdown Placeholder	Text shown in the dropdown before a user selects an option (dropdown mode only)
Panel Message	The embed shown with the panel buttons/dropdown. Supports the full $v{...} embed syntax and variables

Messages

Configure the log and auto-delete messages at the panel level.

Setting	Description
Log Message	The embed sent to the log channel when a ticket is closed/transcribed
Auto Delete Message	Message sent when a ticket is queued for auto-deletion
Log Channel	The channel where transcript log messages are sent for this panel

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Panel Limits

• Up to 15 panels per server.
• Button panels support up to 5 options.
• Dropdown panels support up to 25 options.