Documentation Index
Fetch the complete documentation index at: https://docs.p2w.lol/llms.txt
Use this file to discover all available pages before exploring further.
Role Priority
When an option uses a mix of support roles, trainee roles, and global staff roles, the system resolves them in this order: Support → Trainee → Staff That means:- If someone has both a support role and a trainee role for a ticket option, they are treated as Support.
- If someone has a trainee role for a ticket option and also has a generic global staff role, they are treated as Trainee.
- Generic Staff roles do not override option-specific trainee behavior.
Commands
The primary command for the system is.tickets. It also supports aliases .ticket and .tix.
Configuration Commands
These commands let you configure the structure of the tickets system.System Management
System Management
| Command | Description |
|---|---|
.tickets panels | Open the panel manager to add, configure, or remove panels |
.tickets options | Open the option manager to configure ticket types per panel |
.tickets forms | Open the form manager to create and manage intake forms |
.tickets resend [channel] | Repost the panel message to its configured channel |
.tickets set | View and manage server-wide settings |
.tickets set transcriptchannel [#channel] | Set or clear the global transcript channel |
.tickets set logchannel [#channel] | Set or clear the global log channel |
Stats & Listings
Stats & Listings
| Command | Description |
|---|---|
.tickets list | List all currently open tickets in the server |
.tickets stats [period] [user] | Show server-wide or per-user ticket stats. Period accepts values like 30m, 2h, 1d, or all |
.tickets profile [user] | View a user’s ticket profile — total tickets, open tickets, blacklist status |
.tickets profiles | Manage server-wide claim profiles |
.tickets profiles [user] | View and edit a specific member’s claim profile |
.tickets cleanup | Remove deleted ticket records from the database |
Staff Role Management
Staff Role Management
| Command | Description |
|---|---|
.tickets support | List all global support roles |
.tickets support grant <role> | Add a role as a global support role |
.tickets support revoke <role> | Remove a role from global support roles |
.tickets staff | List all global staff and trainee roles |
.tickets staff grant <role> | Add a role as a global staff role |
.tickets staff revoke <role> | Remove a role from global staff roles |
.tickets trainee | List global trainee roles (or ticket-level overrides if used inside a ticket) |
.tickets trainee grant <member/role> | Add a global trainee role, or grant trainee permissions inside the current ticket |
.tickets trainee revoke <member/role> | Remove a global trainee role, or revoke ticket-level trainee permissions |
Ticket Interaction Commands
These commands are used inside ticket channels to manage individual tickets.Claiming
Claiming
| Command | Description |
|---|---|
.tickets claim [reason] | Claim the current ticket. Restricts visibility to claimer + author by default |
.tickets unclaim | Release the claim on the current ticket, restoring normal visibility |
Closing
Closing
| Command | Description |
|---|---|
.tickets close [reason] | Close the current ticket |
.tickets reopen [reason] | Reopen a closed ticket |
.tickets delete [reason] | Permanently delete the current ticket channel |
Ticket Modifications
Ticket Modifications
| Command | Description |
|---|---|
.tickets rename <name> | Rename the current ticket channel |
.tickets move <panel> [reason] | Move the current ticket to a different panel’s category |
Reason Editing
Reason Editing
| Command | Description |
|---|---|
.tickets reason <action> <reason> | Edit the stored reason for a lifecycle action. Valid actions: claim, close, reopen, delete, migrate |
Access Management
Access Management
| Command | Description |
|---|---|
.tickets allow <member/role> | Manually grant a member or role access to the current ticket |
.tickets allow list | List all manually allowed members and roles in the current ticket |
.tickets deny <member/role> | Remove a member or role’s access from the current ticket |
.tickets blacklist [member/role] | Toggle a member or role on the global ticket blacklist. Blacklisted members cannot open tickets |
Transcripts
Transcripts
| Command | Description |
|---|---|
.tickets transcript | Generate a transcript of the current ticket |
.tickets transcript <channel> | Generate a transcript for a specific ticket channel |
.tickets transcript <case_id> | Retrieve a saved transcript by case ID |