Commands & Permissions

All the commands and permissions related to managing and using the Tickets system.

Role Priority

When an option uses a mix of support roles, trainee roles, and global staff roles, the system resolves them in this order:

Support → Trainee → Staff

That means:

• If someone has both a support role and a trainee role for a ticket option, they are treated as Support.
• If someone has a trainee role for a ticket option and also has a generic global staff role, they are treated as Trainee.
• Generic Staff roles do not override option-specific trainee behavior.

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Commands

The primary command for the system is .tickets. It also supports aliases .ticket and .tix.

All commands listed require the administrator permission or a fake permission override.

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Configuration Commands

These commands let you configure the structure of the tickets system.

System Management

Command	Description
.tickets panels	Open the panel manager to add, configure, or remove panels
.tickets options	Open the option manager to configure ticket types per panel
.tickets forms	Open the form manager to create and manage intake forms
.tickets resend [channel]	Repost the panel message to its configured channel
.tickets set	View and manage server-wide settings
.tickets set transcriptchannel [#channel]	Set or clear the global transcript channel
.tickets set logchannel [#channel]	Set or clear the global log channel

Stats & Listings

Command	Description
.tickets list	List all currently open tickets in the server
.tickets stats [period] [user]	Show server-wide or per-user ticket stats. Period accepts values like 30m, 2h, 1d, or all
.tickets profile [user]	View a user’s ticket profile — total tickets, open tickets, blacklist status
.tickets profiles	Manage server-wide claim profiles
.tickets profiles [user]	View and edit a specific member’s claim profile
.tickets cleanup	Remove deleted ticket records from the database

Staff Role Management

Command	Description
.tickets support	List all global support roles
.tickets support grant <role>	Add a role as a global support role
.tickets support revoke <role>	Remove a role from global support roles
.tickets staff	List all global staff and trainee roles
.tickets staff grant <role>	Add a role as a global staff role
.tickets staff revoke <role>	Remove a role from global staff roles
.tickets trainee	List global trainee roles (or ticket-level overrides if used inside a ticket)
.tickets trainee grant <member/role>	Add a global trainee role, or grant trainee permissions inside the current ticket
.tickets trainee revoke <member/role>	Remove a global trainee role, or revoke ticket-level trainee permissions

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Ticket Interaction Commands

These commands are used inside ticket channels to manage individual tickets.

Claiming

Command	Description
.tickets claim [reason]	Claim the current ticket. Restricts visibility to claimer + author by default
.tickets unclaim	Release the claim on the current ticket, restoring normal visibility

Closing

Command	Description
.tickets close [reason]	Close the current ticket
.tickets reopen [reason]	Reopen a closed ticket
.tickets delete [reason]	Permanently delete the current ticket channel

Ticket Modifications

Command	Description
.tickets rename <name>	Rename the current ticket channel
.tickets move <panel> [reason]	Move the current ticket to a different panel’s category

Reason Editing

Command	Description
.tickets reason <action> <reason>	Edit the stored reason for a lifecycle action. Valid actions: claim, close, reopen, delete, migrate

Access Management

Command	Description
.tickets allow <member/role>	Manually grant a member or role access to the current ticket
.tickets allow list	List all manually allowed members and roles in the current ticket
.tickets deny <member/role>	Remove a member or role’s access from the current ticket
.tickets blacklist [member/role]	Toggle a member or role on the global ticket blacklist. Blacklisted members cannot open tickets

Transcripts

Command	Description
.tickets transcript	Generate a transcript of the current ticket
.tickets transcript <channel>	Generate a transcript for a specific ticket channel
.tickets transcript <case_id>	Retrieve a saved transcript by case ID